Terms and Conditions
Last updated: 1/31/2025
1. Agreement to Terms
By accessing or using Northlightcrm's services at northlightcrm.com, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access the service.
2. Description of Service
Northlightcrm is a customer relationship management (CRM) platform designed for home care agencies, focusing on lead generation and client acquisition. Our services include:
- Contact and prospect management
- Email integration and analytics
- Lead tracking and nurturing
- AI-powered insights and automation
3. User Responsibilities
As a user of our service, you agree to:
- Provide accurate and complete information
- Maintain the security of your account credentials
- Comply with all applicable laws and regulations
- Not use the service for any illegal or unauthorized purpose
- Not input protected health information (PHI) as the service is not HIPAA-compliant
4. Data Usage and Privacy
While using our service:
- You retain ownership of your data
- We may use anonymized data for service improvement
- Email metadata is stored for AI enrichment
- You are responsible for obtaining necessary consents from your contacts
Important: While our infrastructure is HIPAA-ready, we are not HIPAA-compliant. Any PII or sensitive information is stored at your own risk.
5. Subscription and Payments
Service access requires a paid subscription. Payment terms include:
- Monthly or annual billing options
- Automatic renewal unless cancelled
- No refunds for partial month usage
- Price changes with 30 days notice
6. Limitation of Liability
Northlightcrm and a380, inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the service. We are not liable for any sensitive information you choose to input into the system.
7. Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through the service.
8. Contact Information
For questions about these Terms, please contact us at:
Email: legal@northlightcrm.com
Company: a380, inc.
Website: northlightcrm.com